Delivery, Returns & Warranty

Usually it take from 1 to 3 days for new orders to be processed, it is also subject to Stock Availability.

We use SMSA or Aramex for shipping. In some cases, we might use alternative shipping methods to deliver the shipment faster.

You can track your order by logging into your profile and visiting the My Orders section on the website. You'll find real-time updates on your order status and tracking details.

We charge 22 SAR per order. If the order value is higher than 249 SAR, we offer free shipping.

We stock locally in Saudi Arabia. It takes between 1-4 days to delivery based on shipping location. In Main cities, between 1-4 days. In other cities, between 3-7 days.

At present, Alefjewels ships exclusively within KSA. We value your interest and are always looking to expand our services. If you're interested in shipping to other GCC countries, please reach out to us through our Chat feature.

The delivery time varies based on the materials ordered, supplier locations, and shipping method. Most products are delivered within 8 to 20 days.

We accept various payment methods in Saudi Arabia, including credit and debit cards (Visa, MasterCard, Mada) and bank transfers.

Returns are accepted within 14 day s of purchase. Returns have to be made in the original packaging, and in the same condition as delivered.

If you do not like our product, or would like to return for any reason, Please chat with us, and raise a return request with our team within 14 days of purchase.

Standard Two-Year Warranty. All products are under the warranty of Alef Jewels. Daily wear and tear is not included in the warranty.

We value your satisfaction at Alefjewels. Once we receive your returned item and confirm its condition, we promptly process your refund within 2 business days. Please note, the time it takes for the refunded amount to reflect in your account may vary between 2 to 15 days, depending on your banking institution. Rest assured, we are committed to ensuring a smooth and efficient refund process for you.

Once we receive the returned item and confirm its condition, we will process your refund quickly, within 2 business days. Please note that the time it takes for your refund to appear in your account may vary between 2 and 15 days, depending on your banking institution. Rest assured that we are committed to ensuring a smooth and efficient refund process.

Avoid exposing it to harsh chemicals, lotions, or perfumes. Store your pieces in a cool, dry place, preferably in an anti-tarnish pouch or box to prevent tarnishing. Regularly clean your silver jewelry with a soft or silver polishing cloth to remove tarnish and maintain its shine.

No, our jewelry at Alef Jewels is made from high-quality sterling silver, not just silver-plated. It contains 92.5% pure silver for lasting durability and shine.

Jewelry is made from solid metals such as 14k or 18k gold, sterling silver, platinum, or stainless steel, which does not usually turn green.

Stainless steel, platinum, solid gold, and rhodium-plated sterling silver are resistant to tarnish.

Jewelry made from stainless steel, platinum, or solid gold is generally safe to wear in the shower as they are corrosion-resistant. However, it’s best to avoid wearing silver jewelry while showering, as prolonged exposure to soap and water may cause it to lose its luster.

Jewelry refers to items such as rings and necklaces made of precious metals and gemstones. Accessories include items like scarves, belts, and handbags that complement the outfit but are not necessarily made of precious materials.

Yes, 925 sterling silver is better than pure silver for jewelry because it is stronger and more durable. Pure silver is too soft and can easily scratch or bend, while sterling silver (92.5% silver and 7.5% other metals) is stronger and ideal for everyday wear.

The price of silver fluctuates based on the global market. To get an accurate price for 1 gram of silver in Saudi Arabia, it’s best to check with local dealers or online marketplaces.

The best types of jewelry are made of 18- or 24-karat gold, which combines luxury and durability, platinum for its resistance to scratches and corrosion, and 925 sterling silver as an elegant and economical option that will last for a long time with proper care.